So I tried creating a support ticket on my account explaining my situation. So I decided to try create a user account using the same email address which was successful and confirmed that indeed my email address prior did not exist in Image-Lines data base. I tried contacting via email and explained my situation, no reply for 15 business days and counting. Login authentication failed, password recovery authentication failed which indicates that my email address did not exist in Image-Lines database. However, this changed in Novemeber 2020 when I tried to log in to my account to take advantage of the black friday specials to upgrade my FL Studio from "signature edition" upto the "all plugins bundle". I bought FL Studio 7 XXL (Signature Edition) back in 2007 or there abouts, and I have had a Image-Line user account for approximately 13 years with no issues. Just recently I have been faced with a rather disappointing customer experience with Image-Line.
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